Services We Offer:

Inbound Call Center
Outbound Call Center
Telemarketing Services
Technical Support
Business Process As a Service
Email Service
Chat Support Service

Selecting the best inbound call center for your business can be difficult and confusing. That is precisely why Worldwide Call Centers exists! Our inbound call centers will work directly with you and become an extension of your business. Call centers in the Worldwide Network have been chosen carefully over the past 18 years and are matched precisely to all your business requirements.

We are a well-established and reputed outsourcing company, which has handled inbound customer service operations of several global organizations, across a wide range of domains over the years. Our high-tech infrastructure, presence of skilled call center professionals and usage of latest telecommunication software helps us provide prompt and efficient call center support and phone answering services 24×7 that are tailor-made for your customers.

Inbound Call Center Services:

1. Charge back handling services,   Job dispatch services
2. Consumer Response,   Medical Answering Services
3. Customer Services,   Order entry services
4. Dealer Locaters and Referral Services,  Product recall management
5. Direct Mail /TV Response,   Rebate processing services
6. Directory inquiry services,   Rebate processing services
7. Email Management Services,  Subscription services
8. Event scheduling services,  Ticketing sales subscription services
9. Help Desk Solutions,  Website Response
10. Inbound Sales Insurance,  Warranty registration services

Why Choose us Over Other Service Providers?
Professional Call Center Agents:
Our inbound call center agents have the required experience, skills, knowledge and technical know-how to handle any type of inbound customer support service and technical support.

Advanced Capabilities:
We have advanced reporting and market testing abilities that provide you the needed edge in the domain. Our improved market coverage, quick responses to market conditions, expertise in account management and remote call monitoring features set us above other customer support vendors.

Rich Experience:
At Syntech, we have gained vast experience of over 19 years in addressing diverse inbound customer support needs of companies across various business verticals that helps us successfully handle almost all possible on-call scenarios.

24/7 Support:
We can provide your company with 24/7 inbound call center services throughout the year, so you can always be sure that your customers’ calls will be answered—even on weekends and holidays.

Sophisticated Technology:
Syntech’s call centers in India are equipped with the latest data and voice communication systems, supported by a dedicated internet connection, so that we can provide quick and reliable services on a 24/7 basis.

High Quality Services:
We follow a stringent quality assurance (QA) process to ensure unmatched quality in our operations.

Assured Customer Satisfaction:
With our specially trained inbound support agents managing your customer relationships and answering queries on the very first ring, you can be sure of complete customer satisfaction, increased customer loyalty and better customer retention.

It has been a great challenge for the companies to contact the right customer at the right time. They have to maintain the data of customers who asks for a call back or may be busy at the time of calling. Almost 90% of the valid customer’s interest will go outdated if proper outsourcing is not provided. Here arises the syntech

We have a culturally developed CRM and a platform to wholeheartedly serve and excel your business. The Calling Mechanism we have can be the best alternative to all your manual dialling processes. The proper and curated outbound services can help you make a stiff bonding between your customer

outbound call center services
Here is a List of the outbound contact center services that we provide –

1. Telemarketing services
2. Lead generation services
3. Appointment setting services
4. Database selling services
5. Market intelligence services
6. Direct mail follow-up services

Your benefits in outbound BPO services :
1. You can save a huge 60% on operating costs, making a huge difference to your budget
2. You get a dedicated team of outbound call center agents who work on a 24x7x365 basis
3. All calls are monitored and recorded for your references
4. The quality of the calls are ensured by our managers and you can review the same on a real-time basis
5. Rigorous trainings are organized to make sure that our outbound employees are well versed in meeting your goals
6. High quality infrastructure at Syntech makes sure that the probability of system breakdowns are nearly zero

A typical outbound center agent from Syntech will be –
1. Proficient in communication, selling and marketing
2. Well trained and experienced in outbound contact center services/span>
3. A qualified graduate who is computer literate
4. Bound by a Non Disclosure Agreement to ensure security of information

The BPO industry in India doubled in size last year, to $6.3 billion, and is expected to clock 37% annual growth over the next five years. Large multinational companies have demonstrated their growing confidence in Call Center Outsourcing and in India as an outsourcing hub, by signing multi-million-dollar, long-term BPO contracts with trusted Indian outsourcing service providers.

Telemarketing Services
Syntech’s offshore telemarketing services include –

1. Telemarketing lead management
2. Lead Generation Services
3. Decision Maker Contacts
4. Appointment Setting Services
5. Debt Collection Services
6. Database Selling Services
7. Market Intelligence Services
8. Product Promotion
9. Research Surveys and Polling

Why use telemarketing?
1.Telemarketing is cost-effective when compared to hiring sales people
2. Reach out to customers across the world with telemarketing
3. Easily market products/services to existing & potential customers
4. Find out if customers are interested in your product/service right away

At Syntech’s technical support centers, technical support outsourcing has long since evolved from simple call handling to business process reengineering. The IT Help Desk has expanded to the integrated Service Desk. Syntech has proven its capabilities in strategic call center voice and non-voice technical support outsourcing, both onsite and offshore.

India Technical support: Global Contact Centers
Evolving from simple call handling to business process reengineering, Syntech is building global contact centers for offshore Technical Support Services – with the technology and people skills to keep pace with this change. Global industry majors are outsourcing call center technical support to India, not just for cutting costs, but for transforming their business processes and providing strategic business value.

Syntech technical support enables a company to differentiate its product offering with superior technical support. Higher levels of service quality, quicker responses, and problem resolution means happier customers, and that translates to healthier bottom lines.

Today, business is focused around the customer. The technology trend in the future integrates sales force automation, e-business and call center systems to form a single point of contact (SPOC) for the customer. Here’s where technical support can create a strategic advantage for your product.

IT helpdesks in India cover the entire spectrum of superior technical support services that helps your product stay ahead of the competition.

In order to achieve maximum business efficiency and effectiveness, enterprises rely on industry standard processes that are supported by the latest in technology. However, disruptive technology, a low capital and shrinking budgets are driving more and more enterprises to adopt Business Process as a Service (BPaaS) or “platform BPO” in order to achieve their goals.

Syntech’s BPaaS delivery model, which is a part of our Business Process Outsourcing (BPO) Services, offers companies with the opportunity to take advantage of our best-in-class technology and standardized business process services for customer support, without any major expenditure. With the help of our specialized approach towards BPaaS outsourcing, we have enabled global clients shift from a high-cost model to a much more flexible, consumption-based price structure.

Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their non-voice call center needs, including Email support services. We offer Email support services for technical as well as non-technical products and services.

What role does an email support service play in my company’s eCRM program?

1. Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their eCRM needs, including email support services.

2. Low cost, non-intrusive and anytime, anywhere access are some of the advantages of email-based communication.

3.An efficient email response service is crucial to any company’s brand building and growth.

How can offshore business email support services help me?

1. Having your customer’s email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.

2. Offshoring business email support services enables you to balance load between peak and off-peak periods.

3. As a result, it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization.

4. Having a professional offshore email based support system ensures lower call volumes and substantially reduces costs for voice support.

Syntech, a leading outsourcing company in India, offers cost-effective Live Chat Support services to customers around the globe. Our comprehensive live chat support provides personalized customer service for various technical as well as non-technical products and services.

What is live chat support?
Live chat support helps companies interact with their customers by proactively inviting them to an online chat to provide support regarding their products or services in real-time. Chat support provides companies with an effective two-way communication system that can be utilized as an interactive customer support tool, as well as an effective marketing aid that converts browsers into buyers by providing them with sales and marketing support. Additionally, in comparison with live phone support, which requires heavy initial investment and high operating expenses, live chat support is available at a cost-effective and affordable price structure. We also specialize in providing the best-in-class video chat customer services at cost-effective prices.

How does offshore live chat support work?
Online chat support is pre-configured, easy to install and does not require additional modules or add-ons to be installed by the visitor. It uses functionalities available in any modern browser by default. When a visitor to your website requires assistance of any kind, all they have to do is click on the “click-to-chat” button prominently placed on your website. This will initiate a live chat session with a customer care executive, who will provide real-time answers to the customer’s queries, and also cross-sell and up-sell your products and services in the process.

Business Process Outsourcing (BPO)

We offer BPO services that drive your business processes with increased productivity and improved quality.

Scalability is an integral part of our project planning to handle higher volumes. Our BPO solutions are developed to not only manage your back office operations. We leverage our extensive analytics capabilities, of the data that we manage for you, to improve your operational engine through time-bound quality deliverables.

We offer the following services:

1. Technical Support Services: Our tech support team offers a whole range of services including remote desktop management, application operation support, and network support along with level 0, level 1 and level 2 services.

2. Voice Support Services: Be it product information, customer complaints or status check, we handle it all for you.

3. Chat Support Services: Our services available in real-time anytime, anywhere.

4. Email Support Services: Email can do a lot of things. Our email support team is capable of handling all your incoming and outgoing mails. We offer smooth operations and offer a huge competitive advantage to enterprises.

5. Content Review Services: Our content review services team checks all your content for relevance and compliance and offers guidance on all your critical content